How the P2P merchant level system works on Bitget

The P2P merchant level system on Bitget is designed to classify merchants based on their trading activity and performance. It also encourages merchants to offer higher-quality services to a wider range of P2P users. This guide explains how the system works, how to check your level, and what to expect when posting P2P ads.

Before you start

Bitget's P2P merchant level system places merchants into levels based on their trading volume, number of traded users, and other trading-related activities. Higher-level merchants can receive benefits such as:

• Ability to post ads on both the Buy and Sell pages

• Ability to post more ads

• Higher maximum amount per ad

• More pending orders (orders in dispute)

There are four merchant levels: Rookie, Super, Elite, and Legend. For certain fiat currencies including INR, PKR, NGN, BDT, ETB, KES, GHS, EGP, SAR, AED, TRY, MAD, and DZD, there are only three levels, starting from Super. This level functions the same as Rookie in other currencies.

How to check your merchant level

To view your current merchant level:

1. Go to P2P Management on the Bitget website or app.

2. Your merchant level will be displayed on the page.

• Bitget website:

• Bitget app:

3. Tap the merchant badge to see a detailed overview of your current privileges and requirements.

Note: Merchant levels are refreshed automatically every Monday at 12:00 AM (UTC+8). If you meet the requirements for the next level, your status will be updated during the next weekly refresh.

Important notes for P2P merchants

• Merchants not enrolled in the latest merchant level program cannot post ads. The Ad Posting page will prompt a security deposit top-up to activate merchant status.

• The error "Beyond digital currency limit (5–200)" appears when the ad amount exceeds the allowed range for your current merchant level. Please adjust your ad to fit within the permitted limit for your level.

• Merchant levels refresh automatically every Monday at 12:00 AM (UTC+8). Level upgrades take effect during the next scheduled refresh, once all requirements are met.

FAQ

1. Why can't I post ads even though I'm a merchant?

If you're unable to post ads, it's likely because you haven't completed the merchant level registration process. Go to the Ad Posting page and follow the on-screen instructions. A pop-up will guide you to top up your security deposit and register your merchant level.

2. What does the error message "Beyond digital currency limit (5–200)" mean? This message appears when the amount in your ad falls outside the range allowed for your current merchant level. Please adjust your ad to fit within the permitted limit for your level to proceed.

3. When will my merchant level be updated? The merchant level system is refreshed every Monday at 12:00 AM (UTC+8). If you've met the criteria, your level will be updated during the next refresh.

4. Can customer support help check or upgrade my merchant level? No. Customer support cannot view or update merchant levels. You can check everything directly in the P2P Management section on the platform.

5. How can I check the benefits and limits of my current level? Go to P2P Management, where your merchant level is displayed. Click the merchant badge to view all associated privileges, requirements, and limits.

6. Do I need to fulfill all the listed criteria to be upgraded or maintain my current level?

Yes, you must meet all the criteria for your level to upgrade or maintain your status. This may include, but is not limited to, factors such as your 30-day trading volume, the number of users you've traded with in the past 30 days, your 30-day average completion rate, the number of completed orders, your 30-day average release time, and the amount of security deposit locked.

7. Will my merchant level ever be downgraded?

Yes. You need to meet specific criteria to maintain your current level and advance to the next level. Refer to the Level Task section in your profile for the exact conditions. If you fail to meet the maintenance criteria, you will be downgraded the following Monday at 12:00 AM (UTC+8).