Why Is My Asset Frozen?
[Estimated Reading Time: 3 minutes]
This article explains the reasons your assets may appear frozen on Bitget and provides actionable steps to resolve the issue.
Common Reasons for Frozen Assets
Your assets can be frozen for various reasons. Below are the most common scenarios:
1. KYC and Regulatory Compliance
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Incomplete KYC Verification: If your KYC verification is not completed, withdrawals and transfers may be restricted to comply with regulations.
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Regulatory Holds: Transactions may trigger reviews due to legal or jurisdictional requirements, temporarily freezing your assets.
2. System Processes and Platform Maintenance
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Pending Withdrawals: If a withdrawal is in process, the corresponding assets may appear frozen until the transaction is completed.
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Platform Upgrades or Maintenance: During scheduled maintenance or system upgrades, certain assets may temporarily be restricted.
3. User-Initiated Restrictions
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Account Settings: Features such as withdrawal whitelist mode or manual asset locking may restrict the use of your funds.
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Temporary Freezes: You may have opted to freeze your assets as part of enhanced account security measures.
4. Pending P2P Orders
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When you create a sell order or post an advertisement in the P2P market, the cryptocurrency intended for the transaction is temporarily locked.
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These assets will remain frozen until the order is completed, canceled, or disputed (if applicable). Ensure you finalize your P2P transactions to regain access to the locked funds.
5. Pending Orders in Spot, Futures, or Copy Trading
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Placing limit orders, stop-limit orders, or other similar order types in Spot or Futures trading temporarily freezes the corresponding amount of assets to secure the order.
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When participating in copy trading, funds allocated to a strategy are also frozen to execute trades automatically.
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These assets remain unavailable until the order is fulfilled or canceled.
6. Security Concerns
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Unusual Activity Detected: Assets may be frozen if the system detects suspicious account behavior, such as unfamiliar login attempts or large, unexpected transactions.
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Security Review: If your account is flagged for a security review, temporary restrictions may be applied to ensure your funds remain safe.
7. Policy Violations
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Fraudulent Activity: Accounts suspected of fraudulent behavior (e.g., scams or money laundering) may have assets frozen.
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Terms of Service Breaches: Violating Bitget’s policies can result in asset restrictions or account reviews.
How to Resolve Frozen Asset Issues?
To resolve the issue and regain access to your frozen assets, first identify the cause and then follow the appropriate steps provided.
1. Review Notifications
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Go to the Notification Center in your Bitget account to check for messages or alerts related to frozen assets.
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Look for updates on security holds, compliance requirements, or maintenance notifications.
2. Complete or Update KYC Verification
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Ensure your KYC verification is complete and up-to-date by navigating to Verification under Account Settings, submitting or updating the required identification documents, and waiting 24 hours for approval.
3. Cancel Pending Orders (If Applicable)
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If your assets are frozen due to pending orders, go to the Trading Page, locate the relevant order in the Open Orders section, and click Cancel to unfreeze the assets.
4. Contact Customer Support
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If you cannot identify the reason for the freeze, reach out to our Customer Support team, provide specific details such as transaction IDs, error messages, or account activity, and be ready to answer additional security or compliance questions.
5. Adjust Account Settings
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Review your account settings for user-initiated restrictions, such as withdrawal whitelist mode or asset lock features.
How to Avoid Asset Freezes?
To minimize the chances of assets being frozen in the future, follow these best practices:
1. Secure Your Account
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Enable Two-Factor Authentication (2FA) for enhanced security.
2. Complete KYC Early
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Ensure that your identity verification is completed and kept up to date.
3. Monitor Account Activity
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Regularly review account transactions to identify and address unauthorized activity.
4. Stay Informed
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Check platform announcements for updates on system maintenance or policy changes.
FAQs
1. What does “frozen assets” mean?
Frozen assets are funds temporarily restricted and unavailable for transactions, typically for security or compliance reasons.
2. How can I unfreeze assets locked in trading orders?
Go to the Trading Page, locate the pending order, and cancel it to release the frozen assets.
3. Can my assets be frozen without notice?
Usually, notifications are sent via the Notification Center, but certain urgent security measures may be applied immediately.
4. Are frozen assets safe?
Yes, frozen assets remain securely stored in your account until the issue is resolved.
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