Account & Security

How to record an appropriate identity verification video?

2024-12-03 05:53034

This guide will help you record a video for resetting your verification method, completing identity verification, and other related applications. Make sure your video clearly captures all necessary information to speed up the review process.

1. Preparation

Ensure you have good lighting and a tidy background.
Use a device with a camera (such as a smartphone).
Have your valid ID document ready.

2. Recording instructions

Follow these steps in a single video:

Part 1: Front and back of the ID

Start by positioning the camera to capture the front of the ID. Hold it steady for a few seconds, then flip the ID over to record the back.

Part 2: Your face and the ID in hand

Switch to selfie mode, ensuring both your face and the held ID are clearly visible. Make sure the ID does not cover your face, and hold it steady for a few seconds.

3. FAQs and solutions

a. Unable to switch the camera

Some devices may not allow you to switch cameras during recording. Solutions:

Use screen recording instead of the camera.
Record the front and back of the ID first, then record your face with the ID in hand.
Ensure the entire content is combined into one video.

b. Video split into multiple recordings

We only accept one video with all the required content. Solutions:

Plan the recording sequence before starting to avoid interruptions.

c. Video file is too large

If the video file is too large to send by email, use a cloud storage service (such as Google Drive).

Upload the video to the cloud and generate a sharing link.
Ensure the sharing permissions are set so that customer service can access the link.

Notes

Ensure all information on the ID is clear and legible to avoid delays in the review process.
After recording, promptly email the video or the cloud link to the customer service team.

If you need further assistance, please contact customer service.