What Should I do if My Account is Hacked?

[Estimated Reading Time: 3 mins]

If you suspect your Bitget account has been hacked, it is crucial to act quickly to secure your account and minimize potential losses. This guide provides step-by-step instructions to help you regain control of your account and protect your assets.

Signs That Your Account May Be Hacked

• Unfamiliar login activity: Logins from unknown devices or locations.

• Unauthorized transactions: Suspicious trades or withdrawals.

• Account changes: Alterations to your account settings you didn’t make.

• Security alerts: Emails about password or 2FA changes that you didn’t initiate.

Immediate Steps to Take

1. Change Your Password Immediately

• Navigate to Profile > Security > Login Password.

• Create a strong, unique password. Avoid reusing old passwords or similar credentials.

2. Delete Unauthorized Devices via Device Management

• Go to Profile > Security > Device Management.

• Review the list of logged-in devices.

• Remove any device you don’t recognize by clicking Delete.

• This action will immediately log the device out of your account.

3. Enable Two-Factor Authentication (2FA)

If 2FA isn’t already activated, enable it immediately to add an extra layer of security:

• Go to Profile > Security > Two-Factor Authentication.

• Follow the instructions to link your account with a 2FA app, such as Google Authenticator.

4. Disable API Access

• Navigate to Profile > API Keys.

• Review all active API keys.

• Delete any unauthorized or suspicious keys to prevent external access.

5. Contact Bitget Support

If you cannot secure your account or suspect ongoing unauthorized activity, contact Bitget Support immediately to freeze your account and prevent further access.

Use Live Chat and provide:

• Account details: Registered email, UID, or phone number.

• Issue description: Unauthorized logins or transactions.

• Evidence: Screenshots or transaction logs.

Tips for Preventing Future Hacks

• Use a unique, complex password and update it regularly.

• Avoid sharing your account credentials with anyone.

• Only log in from secure private devices.

• Avoid clicking on suspicious links or downloading untrusted software.

FAQs

1. How can I check for unauthorized logins in my account?

Go to device management in settings to view a list of devices logged into your account. Remove any devices you don’t recognize.

2. Can stolen funds be recovered after my account is hacked?

Bitget will investigate unauthorized transactions, but fund recovery depends on the circumstances and the timing of your report.

3. Can Bitget freeze transactions in progress during a hack?

Once reported, Bitget can act to secure your account and block further transactions, but completed transactions on the blockchain cannot be reversed.

4. What information should I provide in a support ticket?

Include your account details, a description of suspicious activity, and evidence such as transaction logs or screenshots.