Bitget P2P Platform Trading Rules
Global Bitgetters,
Buyer’s Instructions
Before conducting P2P transactions, please complete the following operation for your account as required:
1. Identity verification
2. Link email to your account
3. Link your phone number to your account
4. Set a fund password
5. For an active buy order, please complete payment within the specified time frame and click the “Paid” button. If you cancel an order or an order is automatically cancelled as payment is not made within the time limit after the order is created, the system will record one order cancellation. If 3 orders are cancelled on the same day, the system will prohibit you from buying for that day.
6. If the system records that you cancel an order because the Seller does not provide a valid payment method, and thus you cannot buy for that day, you may ask Customer Support to remove such restriction.
7. If an order is automatically cancelled because the Buyer does not click the “Paid” button after making the payment, the Seller has the right to continue or reject the transaction. If the Seller rejects the transaction, your funds will be refunded to the original payment account.
8. Do not click the “Paid” button when the payment is not yet made or completed. Otherwise, such behaviour will be deemed malicious. If an appeal is filed to such an order, the Seller may reject the transaction. In case of a serious case, the system will freeze your account.
9. If you do not complete the payment within the specified time frame without responding to the Seller, the Seller may reject the transaction when there is an appeal filed to the order.
10. Please make the payment with your real-name verified account (such as bank accounts and other payment accounts). If you use a non-real-name verified account or others’ account to make the payment, the Seller may reject the transaction and refund your payment when there is an appeal filed to the order.
11. Please select an instant payment method so that the transaction can be timely completed.
12. If the Seller does not receive the funds 10 minutes after you click the “Paid” button, the Seller may reject the transaction when there is an appeal filed to the order.
13. Please check the latest payment method supported by the Seller to confirm that the Seller’s account is accurate. If you do not transfer to the account designated in the order, you should assume the fund security risk by yourself.
14. The digital assets of the ongoing order are locked on the Platform; if the Seller does not release the digital assets to you 10 minutes after you complete the payment and click the “Paid” button, you may file an appeal; as long as your operation complies with the rules, the Platform will determine that you are the owner of the digital assets.
15. Please make sure no sensitive words or expressions related to Digital currency are used in the remarks field/section, including, but not limited to, words such as USDT, BTC, Bitget, and Cryptocurrency. Otherwise, the Seller may request to reject the transaction and refund your payment.
Seller’s Instructions
1. Please carefully confirm your selling price. In case of an appeal arising from the ad price, the Platform will determine that the Buyer is the owner of the asset as long as the Buyer does not violate the rules.
2. If an order is automatically canceled because the Buyer does not click the “Paid” button after making the payment, the Seller has the right to continue or reject the transaction. If you reject the transaction, you should refund the Buyer’s payment to the original payment account.
3. You may file an appeal if you do not receive the payment 10 minutes after the Buyer clicks the “Paid” button; you may file an appeal, reject the transaction, and refund the payment if the Buyer clicks the “Paid” button when the payment is not yet made or completed, the payment cannot be received within 2 hours, or the order is cancelled after the payment is made.
4. Please carefully check whether the real-name information of the Buyer’s payment account is consistent with that on the Platform when you receive the payment. In case of any inconsistency, the Seller has the right to request the Buyer and the payer to conduct video KYC with their ID cards or passports, etc. If an appeal is filed to such an order, the Seller may reject the transaction and refund the payment. If the User accepts non-real-name verified payment, causing the counterparty’s payment account to be frozen, the Platform will investigate the source of the funds in question, and has the right to directly freeze the User’s account on the Platform.
5. Please release the crypto the moment you receive the payment. If you do not release the crypto within the specified time frame after the Buyer marks the order status as “Paid” in compliance with the rules, the Buyer has the right to request that the transaction not be conducted and that the payment be refunded when there is an appeal filed to the order. If you refuse to cooperate, the Platform will directly release the crypto to the Buyer and freeze your account.
6. Please make sure that you are contactable and able to timely handle the order when you post an ad so that transactions can be timely completed; if you cannot guarantee timely handling of transaction orders, please take your ads offline to avoid potential appeals or disputes.
Advertiser’s Instructions
Before posting a P2P transaction ad, please complete the following operation for your account as required:
1. Identity verification
2. Link email to your account
3. Link your phone number to your account
4. Set a fund password
5. Set a payment method
6. Please take your ads offline in advance if you will not be able to timely handle orders for being away from the keyboard. If orders related to the ads are created, the orders should be deemed as normal orders and should be handled following the normal trading process.
7. In terms of Buy ads, if you cancel 3 orders on the same day, the system will prohibit you from buying for that day and suspend auto-matching for all your ads until the next day.
8. The Seller should carefully check whether the real-name information of the Buyer’s payment account is consistent with that on the Platform upon receipt of the payment. In case of any inconsistency, the Seller has the right to request the Buyer/payer to conduct video KYC with their ID cards or passports, etc. If an appeal is filed to such an order, the Seller may reject the transaction and refund the payment. If the User accepts non-real-name verified payment, causing the counterparty’s payment account to be frozen, the Platform will investigate the source of the funds in question, and has the right to directly freeze the User’s account on the Platform.
9. Private advertisements can only be shared via a link with any third-party individuals for placing order transactions. Related trading activities and assets are not subject to platform risk control and protection. Before proceeding with the transaction, make sure to negotiate and confirm the relevant trading conditions with the counterparty in advance. Only engage in the transaction after thoroughly understanding the potential risks associated. If you suspect you have encountered a scam, please contact our customer service for verification immediately.
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scenarios
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Restricted party
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Restriction rules
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Removal conditions
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When a user purchases virtual currency, the merchant appealed and customer service finally cancelled the order
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user
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If this behavior occurs once within a month, the user will be restricted from using P2P functions for 24 hours;
if this behavior occurs twice within a month, the user will be restricted from using P2P functions for 48 hours; if this behavior occurs three times within a month, the restriction will be for 7 days;
if this behavior occurs four times within a month, the account will be permanently restricted from P2P transactions
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When a user triggers a non-permanent restriction rule and is unblocked, the single order amount cannot exceed $50 (regardless of buy or sell).
Only after completing 2 orders can the normal order rules be restored
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The user marked the order as paid but cancelled the order by himself
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merchant
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The funds involved will be disabled for a few hours.
Please consult BD for the specific duration of the disablement
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Can be released when time arrives
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